The rugs are shipped from our logistic center in France. Or from Morocco for the most recent found rugs or the custom made rugs.
The parcels are shipped by DHL the next opened day of the paiement.
Delay of delivery is 3/5 days by DHL
If you are outside of the USA, contact us if you want to get a final pricing shipping included to your country
As a private person (not companies) you have 14 day money back guarantee. You can return your carpet within 14 days and get your money back. Returns are however not possible for special ordered sizes. You have to package the carpet the same way as it was when you received it.
When sending back a carpet you first have to contact us to get a return dispatch note by e-mail. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The shipping cost back to us is at the charge of the customer.
When a return is completed the same card or bank account you used for the purchase will be credited.